Client Success Story
Full Odoo ERP Implementation for Gallothai
Gallothai
Passion, Dedication, and Reliability
Since 1993, Gallothai has been at the forefront of introducing authentic Belgian chocolate to the Thai market. Through its Duc de Praslin shops and partnerships with institutional customers, Gallothai is dedicated to educating Thai consumers about the true essence of chocolate products. With a strong commitment to building long-lasting partnerships, Gallothai focuses on exceeding customer expectations by providing efficient solutions and expert advice on taste formulations and production processes.
Their core values—Passion, Dedication, and Reliability—are the foundation of their business.
Complete ERP Implementation
We specialize in providing comprehensive ERP solutions tailored to the specific needs of our clients, ensuring enhanced efficiency and success.
Full Odoo ERP Implementation for Gallothai
At SafeComs, we specialize in delivering comprehensive ERP solutions that cater to the unique needs of our clients. Our recent collaboration with Gallothai, a leader in bringing Belgian chocolate expertise to Thailand, showcases our ability to overcome complex challenges and implement systems that drive business success.
The Challenge
Gallothai's diverse and complex operations required a robust ERP solution capable of managing various aspects of the business, including inventory, intricate bills of materials (BOMs), manufacturing, purchasing, and more. The project demanded a deep understanding of the chocolate industry and Gallothai's specific needs to ensure a seamless implementation that aligned with their high standards for quality and efficiency.
Our Solution
We implemented a full Odoo ERP system that covers every aspect of Gallothai's business operations.
Our solution included the following modules:
Manufacturing and Inventory Management
Manufacturing
Integrated manufacturing processes that accommodate complex bills of materials, ensuring smooth production and adherence to Gallothai’s high quality standards.
PLM (Product Lifecycle Management)
Implemented PLM tools to manage the development and innovation of Gallothai’s products, ensuring continuous improvement and alignment with market demands.
Inventory Management
A robust inventory management system designed to handle the complexities of Gallothai’s product range, ensuring accurate stock levels and efficient order fulfillment.
Website
Website
Developed and implemented a professional website that aligns with CARF-Models' brand and supports their global customer base.
Sales and Purchase
CRM
Enhanced customer relationship management tools to help Gallothai build and maintain strong partnerships with their customers.
Sales
Streamlined sales processes to efficiently manage customer orders and track sales performance.
Purchase
Streamlined procurement processes that enable efficient sourcing of raw materials and supplies, ensuring timely production and cost-effectiveness.
Finance
SafeComs Thai Accounting
A fully integrated accounting system, including a customized Thai accounting add-on, to ensure compliance with local regulations and provide accurate financial reporting.
Expenses
Implemented an expense management system to track and control business expenses, improving financial oversight and operational efficiency.
Food by Phone
The Food by Phone project represents a comprehensive overhaul of the order entry system, encompassing enhancements to the phone operator key entry interface, database processes, and the re-engineering of information flow. This redesign aims to boost the efficiency of the sales team and significantly improve overall customer service.
A new concept for ordering over the phone & on the Web
The Food by Phone project is a complete redesign of the order entry system, including the phone operator key entry interface, database process, re-engineering of flow, and capture of information to make the sales team more efficient and deliver better customer service overall.
The redesign also included a newer definition of dishes availability and Restaurant promotion, using an entirely automated script to ensure ordering dishes at the optimized price for the consumer, who can at a glance view all current promotions as he makes his choices.
In this project, SafeComs also completely redesigned the backend system to manage orders to restaurants, manage swift delivery, and dispatch messengers from an optimized standby point, all geared toward customer satisfaction. The new application also manages all functions of packaging material, monitoring revenue per Restaurant, and produces statistics per operator, messenger, dishes, Restaurant, time of the day, etc!
Enhanced Customer Experience
The redesign also introduced an advanced system for defining dish availability and restaurant promotions. An automated script ensures customers can view and order dishes at optimized prices, with all current promotions displayed clearly for easy selection.
Comprehensive Backend System
SafeComs revamped the backend system to handle restaurant orders, ensure swift delivery, and dispatch messengers from optimized standby points. This comprehensive approach ensures maximum customer satisfaction. The new application manages packaging materials, monitors revenue per restaurant, and produces detailed statistics on various metrics, including operator performance, messenger efficiency, dish popularity, and restaurant traffic.
Features and Benefits
Order Entry (Manual and Web)
Simplified processes for both phone and web orders.
Database Management
Utilizing MySQL and RoR (Ruby on Rails) applications for robust performance.
Restaurant and Dish management
Efficient tracking and updating of menu items.
Real-Time Promotions
Display of restaurant promotions in real-time to enhance customer choices.
Backend and Statistics
Comprehensive monitoring and reporting tools.
User-Friendly Interface
Intuitive and flexible, designed to enhance user experience.
Optimized Web Interface
Focused on customer satisfaction with easy navigation.
Cost Savings
Reduced management costs through streamlined operations.
Enhanced Promotions
Better real-time promotional offerings from restaurants.
Customer Feedback
Customers have praised the new system for its ease of use and the enhanced experience it provides. The real-time promotions and intuitive interface have received particularly positive feedback, highlighting the success of the redesign.
Future Developments
SafeComs is committed to continuous improvement. Future updates to the Food by Phone system will include advanced AI-driven recommendations, further optimizing the ordering process and enhancing customer satisfaction.
Automatic Beverage Draft System
DraftServ's Technologies is the innovation leader in hosted draft beer management and control solutions. Using the SaaS (Software-as-a-Service) model, the system enhances the delivery, measurement and profitability of draft beer.
The Challenges of Traditional Draft Beer Management
For decades, the management of draft beer systems has been a complex and often arduous task. From maintaining consistent pour quality to minimizing waste and monitoring inventory levels, establishments have grappled with a myriad of challenges that can significantly impact their bottom line and customer satisfaction.
Traditional methods relied heavily on manual processes, leaving room for human error and inefficiencies. Bartenders and staff had to constantly monitor keg levels, estimate pour volumes, and adjust gas blends, all while trying to maintain a seamless customer experience. This not only led to increased labor costs but also made it difficult to ensure a consistent quality of service. Furthermore, the lack of precise inventory tracking often resulted in both overstocking and stockouts, which could hamper operations and affect profitability.
DraftServ's Pioneering Solutions
Smart Hardware
At the heart of DraftServ's system lies the Intelligent Tap. The Intelligent Tap's innovative design not only ensures that every pour is perfectly executed but also allows for remote monitoring and adjustments, making it easier for establishments to maintain optimal conditions without constant manual intervention.
Advanced Analytics
The Intelligent Tap collects data that is subsequently loaded into DraftServ's advanced analytics platform, providing actionable insights. Establishments can monitor inventory levels with pinpoint accuracy, identify potential issues and optimize their draft beer operations for maximum efficiency and profitability.
Automated Inventory Management
By continuously monitoring pour volumes and keg levels, the platform can automatically replenish when inventory runs low. Furthermore, automated inventory management contributes to maintaining a balanced inventory, lowering the costs associated with overstocking and spoilage.
Consistent Pour Quality
The Intelligent Tap continuously monitors and changes gas mixes, temperature, and pressure, ensuring that each pour is precisely carbonated, with the best froth and flavor profile. Furthermore, the system can provide feedback on an irregularities, allowing employees to make fast repairs while maintaining high standards.
The Benefits of Embracing DraftServ's Solutions
The advantages of implementing DraftServ's innovative solutions extend far beyond mere operational efficiencies. By leveraging this cutting-edge technology, establishments can unlock a wealth of benefits that directly impact their bottom line and customer satisfaction.
Reduce Waste and Spoilage
Accurate inventory tracking and automated reordering minimize the risk of expired or spoiled kegs
, resulting in significant cost savings.
Enhanced Customer Experience
Consistent pour quality and real-time monitoring ensure that every pint is served at its best, elevating the overall customer experience.
Increased Profitability
By minimizing waste, optimizing inventory management, and enhancing operational efficiencies, establishments can maximize their profitability and return on investment.
Optimized Staffing and Labor Costs
Allow staff to focus on delivering exceptional customer service rather than manual tasks. This can lead to better staff morale and reduced turnover rates
Data-Driven Decision Making
Detailed analytics and insights enable establishments to make informed decisions about product offerings, pricing strategies, and operational improvements.
Embracing the Future with DraftServ
Whether you're a seasoned craft beer establishment or a newcomer to the industry, embracing DraftServ's innovative solutions can unlock a world of opportunities and advantages. By harnessing the power of cutting-edge technology, automation, and data-driven insights, establishments can streamline their operations, minimize waste, and deliver a consistently exceptional draft beer experience to their customers.
In conclusion, DraftServ Technologies is more than just a provider of draft beer management solutions; they are pioneers in an industry that is constantly evolving. Their commitment to excellence, innovation, and customer satisfaction ensures that they will continue to set new standards and drive the industry forward. By adopting DraftServ's solutions, establishments can not only improve their operations but also enhance the overall beer-drinking experience for their customers, setting themselves apart in a competitive market.